FAQ's

Frequently Asked Questions (FAQs)

1. How do I place an order?

To place an order, simply browse our products, select the items you want, and add them to your cart. Once you’re ready, click on the cart icon, review your selections, and proceed to checkout. Follow the prompts to enter your shipping information and payment details to complete your order.

2. What methods of payment do you accept?

We accept a variety of payment methods, including:

  • Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Apple Pay
  • Google Pay

3. How can I track my order?

Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number. You can use this tracking number on our website or the carrier’s website to monitor your order's progress.

4. What is your return policy?

We offer a 30-day return policy on most items. If you’re not satisfied with your purchase, please contact our customer service team for instructions on how to initiate a return.

5. Do you ship internationally?

Yes, we ship to many countries worldwide. Shipping times and costs may vary depending on your location. Please check our shipping information page for more details.

6. How long will it take to receive my order?

  • Domestic Shipping (USA): Typically 7-12 days.
  • International Shipping: Typically 15-20 days. Please note that shipping times may be affected by COVID-19 or during peak seasons.

7. Can I change or cancel my order after it has been placed?

If you need to change or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but once an order is processed, we may not be able to make changes.

8. What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact our customer service team within 48 hours of receiving your order. Provide your order number and a description of the issue, and we will work to resolve it promptly.

9. How can I contact customer service?

You can reach our customer service team through the following methods:

  • Email: myasianeats@gmail.com
  • Phone: Currently Unavailable
  • Live Chat: Available on our website during business hours.

10. Do you offer gift cards?

Yes, we offer digital gift cards that can be purchased on our website. They can be sent directly to the recipient via email and can be redeemed at checkout.